Refund & Cancellation Policy

ME91 Digital provides custom digital services - website development, SEO, AI automation, digital marketing, branding, and related work. Because every project involves real time, planning, and often work started immediately after payment, our refund policy differs from a standard product return policy. This page explains exactly when a refund applies, when it doesn't, and how to request one.

This policy applies to all advance and booking payments collected through Razorpay on behalf of ME91 Digital.

1. Advance / Booking Payments

For most projects, we collect an advance or booking payment before starting work, to confirm the engagement and reserve a delivery slot. The remaining amount is billed as agreed in your project quote - usually by milestone or on project completion.

2. When You're Eligible for a Full Refund

• If you cancel before we have started any work on your project (before the discovery call, wireframes, or development has begun), your advance/booking payment is fully refundable.
• If ME91 is unable to deliver the agreed service for any reason on our end, you're entitled to a full refund of any unused advance.

3. Milestone-Based Projects

For larger projects billed in milestones (e.g. discovery, design, development, launch):

• Once a milestone is completed and approved by you, the payment for that milestone is non-refundable - the work has been delivered.
• Any advance paid toward milestones that have not yet started is fully refundable if you cancel the project.
• Work that is in progress but not yet complete on a milestone is assessed case-by-case - we'll always tell you upfront what portion is refundable before processing a cancellation.

4. Monthly Retainer Services

For ongoing services billed monthly - SEO, Google Ads/Meta Ads management, AI automation subscriptions, and similar retainers:

• You can cancel at any time by giving us 15 days' written notice (email is fine) before your next billing date.
• If you've already paid for the current billing cycle and cancel with notice, the unused remaining period after the notice period is refunded on a pro-rata basis.
• The portion of the current month already delivered/in progress at the time of your cancellation notice is not refunded.

5. What Is Not Refundable

• Third-party costs already spent on your behalf - domain registration, hosting purchased for you, premium stock assets/plugins, or ad spend already delivered to Google/Meta on your campaigns.
• Work that has already been completed and delivered, once approved.
• Custom design, copywriting, or development work already produced, even if you later decide not to proceed with the remaining project.

6. How to Request a Refund or Cancellation

Email hello@me91.in or call +91 77373 74383 with your name, the payment/transaction reference from Razorpay, and the reason for your request. We'll confirm the refundable amount (if any) within 2 business days.

7. Refund Processing Time

Once a refund is approved, we initiate it through Razorpay within 3 business days. Razorpay typically credits the amount back to your original payment method (card, UPI, or bank account) within 5-7 business days, depending on your bank. This timeline is set by Razorpay and your bank, not by ME91.

8. Disputes

If you believe a refund was calculated incorrectly, contact us directly first at hello@me91.in - most disputes are resolved by clarifying which milestones or work were actually delivered. If we can't resolve it directly, you can also raise a dispute through Razorpay or your bank/card issuer.

9. Changes to This Policy

We may update this policy from time to time. The version in effect at the time you make a payment is the one that applies to that payment. The "Last Updated" date above always reflects the current version.