1. Scope of Custom Software Services
ME91 designs, engineers, tests, deploys, and maintains custom software applications, factory MRP systems, multi-branch billing ERPs, and IoT telemetry solutions. All technical deliverables are governed by explicit Statements of Work (SOW) mutually agreed during the initial on-site discovery phase.
2. Milestone-Based Payments & Zero Advance
All projects follow an objective milestone delivery schedule: 1) Milestone 1 (0% Advance) for interactive prototype review, 2) Milestone 2 (30%) on prototype validation, 3) Milestone 3 (40%) on core module integration and User Acceptance Testing (UAT), and 4) Milestone 4 (30%) final settlement upon live deployment and staff onboarding.
3. 6 Months Free Comprehensive Technical Warranty
ME91 provides an unconditional 6-Month (180 Days) Technical Warranty on every custom deployment. Any coding defect, edge-case calculation error, or system instability reported during live operations is remediated by our core engineering team at zero cost to the client.
4. Partner Working SLA & Commission Certainty
Authorized Partners operate under the binding ME91 Code of Collaboration: 1) Zero monthly sales targets, 2) Permanent non-termination guarantee unless proven illegal fraud occurs, 3) Freedom to run existing businesses (CSC, computer shop, accounting firm) concurrently, 4) Flat 20% upfront margin on custom software contracts + 20% on recurring AMC renewals (or ₹2,000–₹3,000 setup margin + ₹2,000/yr renewal on basic shop packages), and 5) Direct client payment collection with immediate margin retention.
5. Source Code & Intellectual Property
Upon final settlement of the live operational milestone, the client is granted a perpetual, non-exclusive, royalty-free license to use, operate, modify, and self-host the customized software system. ME91 never imposes mandatory lock-in AMCs.
6. Dispute Resolution & Jurisdiction
These Terms are governed by the laws of India. Any controversy or claim arising out of these terms shall be settled through mutual amicable discussions, or through arbitration under the Arbitration and Conciliation Act, 1996.